Our support doesn’t end with the sale.
We believe the entire operational life of the machine is strategically important. Based on this principle, we offer our customers a range of services designed to ensure optimal use of our systems — improving performance, reducing energy consumption, and minimizing production downtime.
Dedicated support
One of our experts is always available to provide immediate assistance and help identify the most suitable solutions for your needs.
Each request is managed through a digital system that tracks the entire process, records every report, and contributes to a database used for ongoing product quality monitoring.
Spare parts management and shipment
Our spare parts warehouse is fully computerized and automated, and always stocked with all components that make up our products — from wearing parts to more complex elements such as compressors and coils.
Spare parts are shipped quickly, reliably, and with full traceability, thanks to partnerships with international express couriers.
Sales are typically managed through the local service center, which forwards the request to the headquarters, keeps the customer informed about delivery status, and — when necessary — coordinates the replacement of the damaged component.
The importance of the first commissioning
This allows us to offer our customers a start-up service through which the cooling system can be quickly and accurately aligned with the production line. This ensures not only the correct functioning of the system but also its operation at the highest levels of performance.
Manuals and preventive maintenance
A system that works is a system that produces.
That’s why all our products come with a user and maintenance manual, detailing the essential actions required to ensure proper operation over time and maintain high performance levels.
We also offer customized scheduled maintenance packages tailored to each customer’s specific needs.
Each package includes all necessary interventions to assess machine condition, ensure operational efficiency, and comply with legal requirements—based on the type of product and its usage context.
Multilingual training support
We offer our customers multilingual training support, designed to specifically train the personnel responsible for managing the machines.
Training sessions can take place at our headquarters, on-site, or remotely, and include specialized courses on routine maintenance as well as best practices to optimize operations and keep technologies in optimal working condition.
Additionally, for our after-sales services on the ground, we organize semi-annual updates on product developments and new technologies, ensuring that local service teams are always prepared to support customers in every need.
International technical support network
We leverage the expertise of service centers located in key international markets, enabling us to bridge the gap with customers and facilitate communication, thereby improving response times to requests.
All service centers log and share customer requests with our technical department, contributing to a database that allows us to monitor the status of each machine in real time.
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